Little House membership – Frequently Asked Questions

 
 
 

I just renewed my annual Little House membership. Now what?

Your Little House membership rate will be prorated at $5.83 per month and the remaining balance will be applied to your new membership choice.

How do I choose my new membership option?

You can access and choose your new membership option on our website:

https://www.penvol.org/littlehouse/programs/ or by logging into your Mindbody account www.mindbody.com . All members will need to choose a new membership type on their next log in effective August 3, 2020.

When can I purchase my new membership?

The new membership options will go into effect starting on August 3rd, 2020.

How do I sign up for classes under this new membership type?

Everyone will need to register for classes in advance regardless of membership type by logging into your Mindbody account online or calling guest services.

  • If you choose the Premium Membership, you have unlimited monthly fitness
  • If you choose the Social Basic or Social Plus membership types, you are eligible to participate in any classes by purchasing the member drop in for that

What about the personal training, ceramics and massage programs or session- based classes?

Our personal training, ceramics and massage will remain on the current fee structure. If you have sessions remaining in your account, once our services are back up, you will be able to access them. Premium Membership does not include monthly session-based fitness classes. Published class fees will apply.

 

Do I need to have a credit card on file for autopay?

Yes, you will need to have a credit card on file to benefit from our autopay system. The autopay system will automatically charge your credit card for your monthly dues. Mindbody has an encrypted security system to protect our client database. We are confident in the security of our system however we understand that you may not be. Therefore, we included an annual payment option. In addition, we will accept monthly mail-in payments. Please note that we will not be issuing a monthly billing statement. At this time we are not accepting in person payments.

I have classes left on my fitness class pass. Can I use them before purchasing a new membership type?

Active, unused classes will be converted into credit which will be available for use on the purchase of your new membership option. For example, if you have 2 classes left on your gold class pass, you will have $26 to apply towards your monthly membership option.

Will you be offering any assistance with the online registration process?

Yes, our Little House Guest Services team is always here to help. You can email us at Littlehouse@penvol.org or reach us by phone at 650-272-5000

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